Return Policy

At PowStore, we are committed to ensuring the satisfaction of our customers and the well-being of their beloved pets. If you find yourself dissatisfied with a purchase, please review our return policy below:

Return Eligibility:

• Items eligible for return include unopened and unused products in their original packaging.

• Perishable items, personalized products, and items marked as non-returnable are exceptions.

Timeline:

• Customers must initiate the return process within 30 days of the original purchase date.

Return Process:

• Contact our customer service team at sumitabhdas@powstore.in or call 8709755015 to initiate the return process.

• Provide the order number, reason for the return, and any relevant details.

• Our team will guide you through the return authorization and shipping instructions.

Refund/Exchange:

• Once the returned items are received and inspected, we will process your refund or exchange.

• Refunds will be issued to the original payment method. Exchanges are subject to product availability.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a PowStore error.

Damaged or Defective Items:

• If you receive damaged or defective items, contact us immediately for assistance.

Incomplete Orders:
If you receive an incomplete order, contact us within 7 days of receiving the package. At PowStore, we value your trust and are dedicated to providing quality products for your pets. If you have any questions or concerns about our return policy, please reach out to our customer service team for assistance. Thank you for choosing PowStore for your pet's needs!